Nest Aware Subscription Payment

[yella_78539]

I have gotten 2 emails saying my subscription payment did not go through, however i have paid and my account says i am paid for the full year.  as a matter of fact, i have over paid.  how do i ensure my subscription isnt cancelled?

[MplsCustomer]

@yella_78539 

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hi there,

@yella_78539, I wanted to check in and see if you still need help with this. As suggested by MplsCustomer, did you get in touch with our support team? If you did, I'd appreciate it if you could share your experience.

Please don't hesitate to reach out if you have any questions.

Thanks for the help, MplsCustomer.

Regards,

Lance