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Nest Aware billing issues

MichaelStep
Community Member

Hi,

We have previously signed up for a nest aware subscription paying monthly which has being debited for multiple months. This month we have lost all access to a video history and Nest aware features and the money still has being taken from our account.

How do I contact Nest Australia by phone? The number keeps saying it's closed. 

 

Thanks! 

3 REPLIES 3

TeeLee
Community Member

Google now owns Nest Aware. Try https://store.google.com for subscription plans. 
unfortunately, you will lose all past footage if a lapse in subscription or if there was a change in payment info. I’m miffed at the changes. Good Luck down under. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.