Nest Aware not activated since paying

[CW2023]

I am still seeing the old Nest doorbell 3 hours of activity. None of the motion activity will play. Started Nest Aware 24 hours ago which should give me 30 days of video history that can be played back. I updated the Nest app on my phone already. Should I be using the Google app instead??

[MplsCustomer]

@CW2023 

If you have the older Google Nest Hello Doorbell that is accessed from the Google Nest app, then you use the Google Nest app to access history.  (We have 3 Nest Hello doorbells.)

If you signed up for a Nest Aware subscription for event video history, your 30-day event video history starts at the momemt when you purchased the subscription. It is NOT retroactive; Google Nest does not save history if you don't have a subscription.

You can check your subscription by going to your camera in the Google Nest app and selecting Setting | Nest Aware.

[janthadeus]

Hi folks,
 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey CW2023,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT