Nest Aware subscription when moving

[Jabar102]

I renewed my Nest Aware subscription on 10/1 at my previous house. I knew we were moving houses on 10/15 and expected the subscription to follow my Google account, which isn't changing. 

I am now in the new house and the Nest Aware subscription is not applying to the new house. 

When checking my Subscriptions, it did show I had an unused Nest Aware subscription for the old house. I cancelled the auto-renew. 

Can I not apply this subscription to my new home? I just spent $60 for what?

[lucky4meman]

I had the same issue.  Then I just recreated my account and it gave me a free trial.  Finally got through to support and they said they would have to manually apply my subscription after the free trial was over.  Now that it's over, I'm waiting for them to contact me back to do this.  Really poor way of doing a subscription service.  Especially for a company as large as Google.  

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[lucky4meman]

I was able to reconnect my account myself after that subscription ended. Glad I didn’t wait for Google to do anything. Would have wasted another month if my paid for subscription waiting around for a response. Will be moving over to Ring once my subscription is up.

[Jabar102 · Accepted solution]

I contacted Google support and had it resolved in minutes. 

[Brad]

Hey Folks.

I am glad to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.