cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Aware troubleshooting taking 5 months and no refund in sight.

NESTexperienced
Community Member

‎02-06-2025 01:05 PM

Hi everyone, I have posted recently about the Nest Aware migration error problem still happening in 2025. I am pretty sure I am dealing with AI responses - why ask for device models and serial numbers, versions of all hardware and software when it is a simple pricing issue?  They seem happy to string things along indefinitely.

Google Nest get your house in order - I have been dealing with Google Senior Support for 5 months and no solution.  

Please stay away from Google Nest and their proprietary system - not ideal to have your security camera video come to you via the internet when your cameras are already at home!

0 Kudos
Reply
1 REPLY 1

maedacortez
Community Specialist
Community Specialist

‎02-10-2025 03:21 PM

Hi NESTexperienced,

 

Thanks for reaching out. I understand that you need a solution for your Nest Aware, and I apologize for any inconvenience this is causing. I'm happy to assist you!

Could you please send me the case number that you received when you contacted Google Nest Support? This will help me verify the information and understand what troubleshooting steps you've already tried.

I'll be awaiting your response.

 

Regards,

Manuel

0 Kudos
Reply