Nest Hub Max doesn't do facial recognition

[Trausti]

My Nest Hub Max doesn't do facial recognition!

I'm subscribed to Nest Aware just to make that clear and my Nest Cam (indoor) and doorbell do record and do facial recognition (familiar faces).

 

The Nest Hub Max says it's registered in an area where facial recognition is banned by law.

Well it's not. I live in Denmark and all my other devices do the job just fine.  How do I fix this, does the Nest Hub not know which country it's in?

[EdmondB]

Hello Trausti,

I’m sorry for the trouble this has caused you. Let me help you out. Just a few questions: Have you double-checked the address on your home structure? Did you try doing a factory reset on your Nest Hub Max? If not, here is a link on how to factory reset your Nest Hub Max.

I look forward to your response.

Thanks,
Edmond

[Trausti]

I have done a factory reset, about a month ago and that did not help.  I will try it again.
The home address is correct and is the same for all my Google Nest things.

[EdmondB]

Hi there, 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[Trausti]

Please do not close this yet,  I still haven´t gotten a solution to this.

[EdmondB]

Hi there,

We'd like to know more about this. Please fill out this form so we could investigate further.

Best,
Edmond

[EdmondB]

Hi there, 

We haven't received your form — were you able to fill it out?

Regards,
Edmond

[Trausti]

I've just filled out the form. Looking forward to an answer/solution.

[EdmondB]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Best,
Edmond