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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to cancel / transfer nest aware

Nest aware is totally pathetic. Google/Nest should have thought through this more before charging and providing this service. They charge you annually for example, and if you sell your house they are not going to issue refund even if it is for months...

kbiyani by Community Member
  • 814 Views
  • 0 replies
  • 0 kudos

Cameras have disconnected from app.

My doorbell and indoor cameras suddenly no longer show up on the Nest Aware app.. They worked fine for a couple of years til today. I tried to reinstall the cameras but Google says they are already connected to another account and of course there is ...

Dave9177 by Community Member
  • 1294 Views
  • 4 replies
  • 0 kudos

Nest Aware not saving recorded events in history

I have the Nest Aware subscription and according to the subscription Google is supposed to save detected events for the past 30 days. Somehow I am not able to see anything in the history except for most recent events (within few hours - length kind o...

Shyalhaze by Community Member
  • 3272 Views
  • 11 replies
  • 2 kudos

Google Nest Refunds

Our Nest broke in December and as it was under warrantee a new one was sent with instructions on obtaining a refund for an engineer to replace . I began the refund process in the end of Jan delayed due to Christmas and other issues. However having se...

Nest Subscription

Good morning, I have been trying to purchase Nest Aware for an existing doorbell, but ever time i have done this its coming up with a system error and to try again another time. Ive tried this over several days with different system and still no luck...

ChrisBB by Community Member
  • 1104 Views
  • 3 replies
  • 0 kudos

Nest Gaurd Key Tag Reset

I have recently reset my nest to wear and added everything back the motion sensors and everything. I had the nest tag previously assigned to myself but since I have restarted the nest aware and you know configured everything again for a second time, ...

nest aware subscription problems

Also a dissatisfied customer with nest aware. I had issues with wired nest doorbell. The original Nest aware subscription could not be moved. They could not refund me the difference and required me to move to the more expensive option. I haven't been...

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