Nest Learning Thermostat 1st and 2nd Gen. support ending

[BrokebackBitch-]

I have one of the thermostats for which support will be ending. I see that this decision was made without ever consulting the consumer. Years ago, I mentioned to my nephew that I was interested in the thermostat. I saw the possibilities for expansion of the smart home features as exciting. At the time I was studying computer and electronics technology, so I was very curious. 

That Christmas I unwrapped my nephew's present to see that he had bought me a Nest Learning Thermostat! I was excited to see it, but as I am an older woman, I was a little intimidated by the prospect of installing it myself. My husband wasn't extremely supportive of the idea either. It was not until I replaced my heat pump that I pulled out the thermostat and asked the young techs who did the system replacement to install it rather than the old one. I love my Nest. I have it programmed, but it is so nice to be able to lie in bed and, if it's especially hot or cold in the middle of the night, turn the temperature up or down temporarily.

When I saw that support for the system was discontinued just like a free app on Google Play might be, I was aghast. It was not a free app! My nephew had paid good money for it. When my Nest breaks irreparably, I would have buy another Nest, one with more scalability and features. I would, having seen now the wiring diagram and the sensors that tell you which wires are energized, install it myself at 70, my current age, or older. I am now a qualified electronics technician. I will not, however, avail myself of the coupon. I will instead delete all the Google products I have from my Google search engines, Google browser, Chrome, Gmail, Google Play, close my Google account, my Google Photos, and any other Google products that litter my life. I will be ending my support of Google products as cleanly as you have ended your support of your product. I wish I could say I do so without enmity, but I do. The effort to walk over to the wall to stand there and reprogram the system standing at 70 or older with reading glasses is a process I cannot look forward to. I will buy another programmable thermostat or do it the old-fashioned way and save myself hundreds of dollars. 

[mghabib]

Dear Google Nest Team,

I’m writing to express my deep disappointment regarding your decision to end support for the 1st and 2nd generation Nest Learning Thermostats, including those installed at Maple.

As a longtime customer who trusted Nest to deliver a reliable and future-proof smart home experience, this move feels like a betrayal. These devices were marketed as premium, long-term investments, and now you're effectively rendering them obsolete—despite the fact that they still function perfectly well.

Removing app controls, security updates, and connected features like Home/Away Assist not only diminishes the value of the product but also undermines the trust you've built with your user base. This is especially frustrating given that many of us have integrated Nest into broader smart home ecosystems.

Unless you offer a meaningful upgrade path or reconsider this decision, I will be forced to explore other vendors who prioritize long-term customer support. I’m also prepared to share this experience publicly on social media and consumer forums to ensure others are aware of how Nest treats its loyal customers.

I sincerely hope you’ll take this feedback seriously and respond with a solution that respects your early adopters.