cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest aware does nothing

Gregglburt
Community Member

Signed up for nest aware but it doesn’t work. A little help, google?

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@Gregglburt 

This is a community forum where most responses come from other customers. If you want to contact Support, you can use the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

You can check whether you have an active Nest Aware subscription here:

https://store.google.com/subscriptions

If your cameras were installed in the Google Nest app, you view history there:

https://support.google.com/googlenest/answer/9208447

If your cameras were installed in the Google Home app, you view history there:

https://support.google.com/googlenest/answer/10904254

Your post does not indicate which camera(s) you have or what subscription you have. This topic describes what you get for different cameras and doorbells:

https://support.google.com/googlenest/answer/9681538

My subscription to Nest Aware shows as active, but I cannot locate any history beyond 4 hours back. Please advise what’s next.

Lance_L
Community Specialist
Community Specialist

Hi Gregglburt,

 

Thanks for posting in our Community. I’m sorry to hear that your Nest Aware subscription isn’t working. Let’s check this out — could you fill out this form and let me know once you’re done?

 

Keep me posted.

 

I appreciate your help, MplsCustomer.

 

Best,

Lance

EdmondB
Community Specialist
Community Specialist

Hi there,

We haven't received your form — were you able to fill it out?

Regards,
Edmond

EdmondB
Community Specialist
Community Specialist

Hey there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

Yes. Nest aware does nothing, unless I’m using it incorrectly. My cameras still have no history. Can you assist?

@Gregglburt 

The only cause I know of for what you are reporting is if your Nest Aware subscription is for a different Google Nest "home/structure" than the one where your camera is located.

Did you have the chance to check what the system shows for your subscription, using the links I posted a month ago?

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&sjid=16466585385168760749-NA

EdmondB
Community Specialist
Community Specialist

Hello Gregglburt,


Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Regards,
Edmond

Yes, and I finally ended up in about an hour conversation with Google Support, and the dude figured it out. Turns out I do have 2 accounts under different email login addresses. Long story short, it all works now. Thanks for your help, appreciate you.  Gregg

EdmondB
Community Specialist
Community Specialist

Hi there, 

Awesome — glad to hear that and thanks for getting back to us. Please let us know if you have any other questions.

Best,
Edmond