Nest aware not detecting people / ending early

[Andybrad]

I miss quite a lot of notifications for people on nest aware. Ive now had it when the nest aware stops recording when a person is clearly identified not knowing if ive received a parcel or not.

Its all a bit poor really.

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• Are you sure you re subscribed to Nest Aware?
• I would check out your Notification settings, and your Familiar Faces settings and see if you are missing something. 
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Andybrad]

Hello,

Yes i still need help with this issue.

Yes i subscribe to the most basic nest aware. 

[Brad]

@Andybrad

I am so sorry to hear that you are still having the same issue. I have a fantastic Troubleshooting Guide that should help you out with this issue. Go through it, make sure all of your settings are correct, and give the camera a Restart. Factory Reset it if necessary, but definitely do not do that unless you have too as it would essentially be a new camera once factory reset. Please let me know if you need further assistance!

Best Regards,

Brad.

[Andybrad]

OK great, can I see the trouble shooting guide?

[Brad]

@Andybrad

I am terribly sorry! The guide that I hyperlinked to the thread isn't there when it was when I posted the response. Here is the correct Troubleshooting Guide! Please let me know if you still need further assistance.

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.