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Nest aware not detecting people / ending early

Andybrad
Community Member

I miss quite a lot of notifications for people on nest aware. Ive now had it when the nest aware stops recording when a person is clearly identified not knowing if ive received a parcel or not.

Its all a bit poor really.

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • Are you sure you re subscribed to Nest Aware?
  • I would check out your Notification settings, and your Familiar Faces settings and see if you are missing something. 
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Andybrad
Community Member

Hello,

Yes i still need help with this issue.

Yes i subscribe to the most basic nest aware. 

Brad
Community Specialist
Community Specialist

@Andybrad

 

I am so sorry to hear that you are still having the same issue. I have a fantastic Troubleshooting Guide that should help you out with this issue. Go through it, make sure all of your settings are correct, and give the camera a Restart. Factory Reset it if necessary, but definitely do not do that unless you have too as it would essentially be a new camera once factory reset. Please let me know if you need further assistance!

 

Best Regards,

Brad.

Andybrad
Community Member

OK great, can I see the trouble shooting guide?

Brad
Community Specialist
Community Specialist

@Andybrad

 

I am terribly sorry! The guide that I hyperlinked to the thread isn't there when it was when I posted the response. Here is the correct Troubleshooting Guide! Please let me know if you still need further assistance.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.