Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
I am so sorry to hear that you are still having the same issue. I have a fantastic Troubleshooting Guide that should help you out with this issue. Go through it, make sure all of your settings are correct, and give the camera a Restart. Factory Reset it if necessary, but definitely do not do that unless you have too as it would essentially be a new camera once factory reset. Please let me know if you need further assistance!