Nest aware not recording and say I don’t have subscription

[Dbheat]

I was just charged on Nov 16 for nest.  I’ve had it for years.  It now says I don’t have a subscription when I do troubleshooting.  I’m

[MplsCustomer]

@Dbheat 

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hi folks,

@Dbheat, thanks for reaching out here in the Community. To confirm, have you tried checking your credit card funds? Check if it has enough balance. Also, let us know if you've already contacted our support team about this.

I appreciate the help, MplsCustomer.

Regards,

Emerson