Nest aware rebate

[Bigraz87]

Due to my outdoor battery cameras not being viewable at night because of a Google software update, I’m am requesting a rebate on my nest aware subscription cost for October and going forward until google resolves the problem they created.  If not I’ll be cancelling nest aware and replacing my camera system.  A company this large should be able to admit they messed up and roll this major software mistake back.  You legally and ethically shouldn’t be charging customers for a products that’s not working.

[Lance_L]

Hello Bigraz87,

Thanks for reaching out to the Google Nest Community.

I’m sorry to hear that you’re having issues with the Nest cameras. I'd be happy to check your Nest Aware rebate request. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Lance_L]

Hey Bigraz87,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

[EmersonB]

Hi everyone,

@Bigraz87, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Let us know if you have any questions or concerns.

I appreciate the help, Lance.

Thanks,

Emerson