view history

[AhsatanEnyaj]

i pay for a monthly subscription and never been able to view history on my Nest App or using the  web browsers. 

there was an incident and i need footage urgently. some help would be great thanks.  

[MplsCustomer]

@AhsatanEnyaj 

Is your subscription in the same Google Nest "home/structure" as your cameras?

Can you see your subscription here? (The name of your Google Nest "home/structure" is shown if you click on your subscription.)

https://store.google.com/subscriptions

If you go to Settings | Nest Aware in the Google Nest app, does it show your subscription?

Here are Google Nest' s instructions for viewing history:

https://support.google.com/googlenest/answer/9208447

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn