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Nest aware recording intermittent.

Community Member

So I have a strange issue.  I have a camera on my parking area and a camera facing the front of the house.  The camera on the front of the house for some reason every now and then does not record the event.  The camera in the parking area does not have this problem.   As an example, I can see people getting out of their car on the parking camera, they go through the gate, where the camera on the front of the house sometimes records them approaching the house and sometimes it doesn't.  It's not a setting as it does it sometimes.  There are other times where it's greyed out and then all of the sudden there are people being recorded.  

Anyone have this problem?


Community Specialist
Community Specialist

Hi there,


Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,


Community Member

Hi Brad,

Yes the issue continues.  The cameras are on a property that I do not live at.  I do have the ability to "unplug and plug back in" remotely as I have control over the outlet but I can not do a factory reset remotely.  The cameras work flawlessly.  I can log on at anytime and see a live view without problems.  The issue is with Nest Aware.  Why you guys decided to save storage space and remove it's ability to record everything all of the time is beyond me.  I'd rather have everything for shorter period of time than relying on it to sense conditions in order to extend the period.  And it's random, so it's not that it doesn't work, it just has episodes where it doesn't sense the event until its already in progress or not at all.  For example, most of the time when someone arrives home i can see them come in the gate and walk into the house etc.  On occasion though, there are times when all the sudden it records and event of someone leaving the house having never recorded them arriving in the first place.  I'm wondering what else I'm missing.