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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Re: Nest Aware Home/Away stopped working

Seems like we may be going through similar issues. Always glad to see we’re not alone. After having gone through the knowledge base articles and tried numerous steps, like resetting my password, creating a new Google account to link to the original N...

Nest Aware Home/Away stopped working

About 2 weeks ago the Home/Away assist feature stopped working & no longer recognizes when I’m home or away. I’ve tried all the troubleshooting options that I have found & nothing is helping.

Need some help…missing history on nest aware

If I open the nest app on my iPhone I see all my history. But on my iPad it stops logging events between 8pm and 7am every day. I’ve compared settings and they all seem the same. Anybody know this issue?

Cmk1 by • Community Member
  • 487 Views
  • 1 replies
  • 0 kudos

Nest Aware Subscription unlinked from my account

I noticed that my recording history didn't load properly for the last couple of weeks and months. I noticed today that this was because my nest aware subscription that I pay for annually was somehow unlinked from my nest account. I basically paid for...

Cancelled Nest Camera Subscription but 1 remains Active

I already cancelled my Nest Aware Google subscription for 3 Nest cameras. But I can see from the Nest Aware app that there is one camera that is still showing as Active. It happened for the last 3 years that I got double charged (one every March and ...

ig_nest by • Community Member
  • 563 Views
  • 1 replies
  • 0 kudos

Unable to cancel the Nest aware subscription

I've been trying to cancel Nest Aware subscription since 2024 September since I have moved to new address, but I'm not able to do so.Now the one year is up and I was just charged $80 for new year worth of subscription.Help page is worthless and i can...

seungjlee by • Community Member
  • 2009 Views
  • 5 replies
  • 5 kudos

Nest Aware Plus ‘Migration Currently In Progress, please try again later” (support only X, Facebook)

This message has an appeared for a few years now when accessing subscription details. Nest Aware Plus video history is working and continues to be charged annually, but subscription / billing support only available by X or Facebook. I can’t get acces...

Chopsnest by • Community Member
  • 591 Views
  • 2 replies
  • 0 kudos

How to export faces

I want to backup the list of faces. How do I do that? If no first party support for this, any third party ones?

CyberMew by • Community Member
  • 650 Views
  • 1 replies
  • 0 kudos

Resolved! Nest Aware overcharged me Oct 2024 and I am still trying to resolve April 2025

I have three case numbers hours of phone help calls and over 50 emails back and forth and no one at Google Nest Senior Technical Support has fixed my account. I was charged twice the agreed rate because I did not migrate to the new GEN 2 price plan, ...

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