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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 55457 Views
  • 186 replies
  • 55 kudos

Double Billed

I also just noticed I was double billed for my subscription this month. So I did a google search and what do you know, this has been going on for some time.I checked my statements and sure enough it was double charged in in 2023 and 2022. I called su...

Gujustud by • Community Member
  • 281 Views
  • 1 replies
  • 0 kudos

Resolved! Refund please

Can I please have a refund

Ymyhim by • Community Member
  • 463 Views
  • 1 replies
  • 1 kudos

Bait and switch nest subscription

Received Nest subscription in June 2024 went up to $80 for a year decided not to renew ( only have 2 cameras 1 doorbell) felt it was too expensive. Clicked on cancel subscription and a offer popped up for $40 for the year decided that was a fair pric...

Tdstaab by • Community Member
  • 495 Views
  • 2 replies
  • 1 kudos

Nest thermostat going offline when temperature is changed in the app

I have seen a couple of other threads on this that appear to have been closed without resolution…. My issue is that when I manually change a thermostat temperature via the app on my iPhone the nest thermostat goes offline for a few minutes immediatel...

RobPCA by • Community Member
  • 214 Views
  • 0 replies
  • 0 kudos

Can't find a phone number for you guys.

I need to change my billing.And I cannot find a phone number for you guys and it's getting very upsetting.Because you have no phone numbers available.Please give me one

Looking for Certificate of Monitoring

I pay for Nest Aware, and was told by my insurance agent that I could qualify for a discount if I am able to obtain a Certificate of Monitoring from Google.I have already tried support chats, but have gotten nowhere. This seems like a relatively simp...

Can't select cameras for extended video history

 i recently purchased near aware. I have multiple cameras, some of which I don't need the extended history for. In my home app, there's an option that allows me to, when managing the settings for extended video history, select cameras. Whenever I try...

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Randalf by • Community Member
  • 946 Views
  • 8 replies
  • 1 kudos
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