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Nest aware subscription l

Smclaunch
Community Member

Subscription cancelled due to outdated credit card.  I finally got it renewed, and paid.  I am still unable to see recordings, familiar faces, etc.   if I can’t get this resolved, I need to cancel subscription and will demand a refund of the annual fee of $120 that was paid. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

Is your Nest Aware subscription for the same Google Nest "home" where your cameras are installed?  I believe familiar faces data is lost when a Nest Aware subscription is cancelled, and past recordings are also lost.

You can see the "home" where your Nest Aware subscription is active if you go to this link: https://store.google.com/subscriptions?hl=en-US, and select your Nest Aware subscription; the next page displays the name of your Google Nest "home" below the word "Subscriptions".

You can also go to Settings | Nest Aware in either the Google Nest app or Google Home app to check on your subscription.

If everything looks correct, you can select the "Contact us" link on the page below, under "Nest Aware Premier Care", to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Ebedia
Community Specialist
Community Specialist

Hi everyone,
 

@Smclaunch I'm sorry to hear if you're having issues after renewing your Nest Aware subscription. To confirm, did you renew your subscription using the same email address where your Nest cameras are linked? Did you apply the subscription to the same home structure where your Nest cameras are added?

 

Give these steps a try:

Hit this link for your current subscription.

Double check which home and email address (If there's another email address) the subscription got applied.

 

Keep me posted.
 

@MplsCustomer I appreciate your help.

 

Thanks,

Emerson

Ebedia
Community Specialist
Community Specialist

Hello Smclaunch,

 

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi Smclaunch,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Best,
Emerson