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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

cancel an unused subscription

I tried to set up a new camera and accidentally deleted my home. When I reset the cameras the nest aware was not hooked up. I figured it canceled the old subscription but I was wrong. I am still getting billed two times a month for one nest aware. My...

Mike62 by Community Member
  • 3604 Views
  • 18 replies
  • 0 kudos

Google nest mini setup code purpose

Hello everyone! (anyone?)I wanted to bring somebody's attention that when I set up my Google nest mini, I didn't have any problems. Then one day, we had a power outage and the mini got disconnected somehow. I went back through the setup and set it al...

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Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and it

I have had a Nest Aware Plus subscription for some time and both older outdoor wired cameras and relatively new, (1.5 y Old) Nest Cam Battery. When I go to "Nest Aware Plus" in the app to turn on Familiar Faces, it says "No compatible devices" and I ...

kjmaximus by Community Member
  • 1963 Views
  • 9 replies
  • 0 kudos

Nest fell off wall

The thermostat a gen 3 Nest fell off wall Wall was accidentally hit by my granddaughter. Now it won’t connect. can I replace it? It doesn’t seem to be making good connection. Is there a way I can check if it’s truly broken?

Second home aware access

I added a second home to my nest app, and added a thermostat and door bell. My original home is working fine. The second home doorbell camera is working, but not recording. It appears my first home is using nest aware and second home is not. Shouldn’...

be455x by Community Member
  • 2056 Views
  • 7 replies
  • 0 kudos

Can you recover deleted history?

We had a small winter storm last night and there was a snow plow driver that was clearing the area around my apartment at around 4 am eastern time. The driver side mirror on my vehicle was cracked this morning when i noticed it. Not thinking, I delet...

CT76 by Community Member
  • 5768 Views
  • 4 replies
  • 3 kudos

Nest thermostat

My Google nest thermostat just started doing battery low every 12 hours. Had it for a month and it just started doing this. I do not have a C wire and they’re telling me I need to buy a new part. Is anybody else having this problem?

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