Nest aware video history

[KerrySRN]

I want to go back to Christmas day. I just lost my dad and I want to go back and see the video from that day. Is there any way at all to do this? Please help. 

[Idol]

I don't think you can go back any further than 30 days. If you have Google photos you could try and see if you have videos or pics from any year!!

I'm so sorry for your loss. I too have suffered an unimaginable loss of my daughter.

May peace be with you.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am terribly sorry to hear about the loss of your father, my condolences to you and your family. 

Unfortunately, @Idol is right; you aren't able to access footage past 30 days unless you had an active Nest Aware subscription at that time. If you had Nest Aware you would be able to do that. 

Please let me know if you need further assistance.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.