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Nest Aware

Blog Posts

Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by Community Member
  • 66937 Views
  • 186 replies
  • 57 kudos

Nest Aware 1st generation

I migrated my account to Google. I had paid $200 on August 18th for a Nest Aware subscription. I signed up for Nest Aware Plus for $150. When can I expect a refund for the original subscription?

Noelyn25 by Community Member
  • 1369 Views
  • 13 replies
  • 0 kudos

Overcharged for Nest Aware

I've been charged over £500 for my Nest aware subscription in the past 6 months.It was meant to be £100 (going up to £120 in November) for the year. I've cancelled my direct debit and want my money back but the contact form isn't working and no one h...

aa04 by Community Member
  • 1121 Views
  • 2 replies
  • 0 kudos

Trouble cancelling after price increase

Hi. I've been trying to cancel my nest aware after the huge price increase. I have been getting this error all morning. Is this a know issue or do I need to keep trying? On a side note...  i can't believe the price is going up with literally no new a...

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salieri by Community Member
  • 812 Views
  • 3 replies
  • 0 kudos

Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by Community Member
  • 66937 Views
  • 186 replies
  • 57 kudos

Billing emails use incorrect home name

When I moved to my current house, I renamed my home in Google products, and later subscribed to Nest Aware. My Nest Aware subscription has always been assigned to my current home, and was not active on any other home.Somehow, when my Nest Aware subsc...

jhoule86 by Community Member
  • 480 Views
  • 2 replies
  • 0 kudos

Nest price increase by 30 bucks with no new features. Great scam.

The price of your Nest Aware subscription for Home will soon increase from $50.00 a year to $80.00 a year (plus applicable taxes) Your Nest Aware subscription will continue at the new price, and your current features will remain the same.

Noodleman by Community Member
  • 4157 Views
  • 16 replies
  • 8 kudos

Subscription

Was charged for nest subscription for one year. Have canceled subscription. Requesting refund of unused funds. Can't find anyone to help with this. Starting this conversation doesn't seem to be the appropriate way to address this.

mra1 by Community Member
  • 593 Views
  • 4 replies
  • 0 kudos

Can't access familiar faces after renewing subscription

Google deleted my account without notifying me. I had t renew and signed up for basic 12 month plan at $60. However, I now cannot activate the familiar faces feature. When I go to settings and get to Familiar faces, it takes me to an explanation of t...

Nfuj by Community Member
  • 460 Views
  • 2 replies
  • 0 kudos

No daily videos with no subscription

Do you need nest aware in order to get videos. My video stopped and I’m wondering if I need to have a subscription

jglick72 by Community Member
  • 703 Views
  • 2 replies
  • 0 kudos
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