Nest away not working but I paid for it

[RG123]

I paid for a yearly subscription to Nest Aware and just realized that the feature is no longer available. I realized that it was gone when I needed it the most!!!

google, you charged me $150!!! Where is my service??

[MplsCustomer]

@RG123 

Is your Nest Aware subscription for the same Google Nest "home/structure" on the same Google Account as your cameras?

You should be able to check your Nest Aware subscription here; when you click on your subscription, the name of your Google Nest "home/structure" should display:

https://store.google.com/subscriptions

You should also be able to go to Settings | Subscriptions | Nest Aware in the Google Home app to check your subscription.

[ShariT]

I am having the same issue.  At first I had 2 subscriptions and requested a refund for one and was denied so I cancelled the auto renew on one.  That cancelled and now I have no service at all on my cameras but have an active subscription that was paid for.  I cannot get any information on how to contact customer service or any support for that matter.  I am not going to pay for another subscription to get my cameras recording again.  I have a message on my camera screens that keep telling me my subscription has expired but have an active/paid for subscription.  What gives??

[Derickf]

Hi everyone,

Thanks for posting in the community. I’m sorry to hear that you are experiencing issues with your Nest Aware subscription because the features are not available. I completely understand how important this may be for you. I'm happy to assist you.

@MplsCustomer, thank you for the information provided.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Derick.