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Nest cameras have all gone and app asking to renew locations

Rab
Community Member

This morning my cameras in three locations can no longer be accessed. The Nest page and App tries to get me to set up a new home. i cant redo it as they are in remote locations.

Under subscriptions there is an action required:

You are not using one or more paid subscriptions. You may no longer be a member of a home , or a home was deleted

Nest Aware Plus (121)

Annual Plan

Renews on 13/06/22

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

Jeff
Community Specialist
Community Specialist

Hi, Rab.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks