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Nest doorbell (battery) events not playing

ScottC
Community Member

Is anyone else having the issue of the terrible event history viewer? I go to my notification and select the event I want to see and it takes me to "no event found" I can go into my full history and see all the events with a small preview video showing the entire clip in like 5fps and skipping frames (as it's a preview) but again as I click to play it, it says no event found. This is happening with nearly 90% of clips and is quite frankly a security issue... I'm astounded to how bad this is considering the amount of money it costs. My battery has also died in less than 2 days. TWO days!? Can I have some clarification to how on earth this is justifiable?

Is any one else experiencing these issues? 

14 REPLIES 14

Raquino321
Community Member

I have the same issue I can not see any videos

Shorty1073
Community Member

Same issue here. Can't find a solution

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Shorty1073
Community Member

Thanks Brad,

I think it has been fixed. I got onto Google support. Tried everything. The last thing we did was a factory reset (not just a restart) of the doorbell and so far so good. 

Thanks

No it's not sorted. Same issue. I love Google products but this is a dud.

Shorty1073
Community Member

So to keep you up to date.

I've tried restarting phone, restarting doorbell and router.

Factory reset on doorbell, removing and readding into google home

Wifi speed at the doorbell location is 65mbps download 25 mbps upload.

Do you think it's worth returning and getting a new one? This is not acceptable for such an expensive device.

Thanks for you help

Geoff

ScottyR
Community Member

Has anyone been able to sort this out?  I'm having same issue

Adkro
Community Member

I'm having exactly the same issue, random clips not available to view and battery dropping 20 - 30% a day

ScottC
Community Member

Report it to the actual support line 1st time asked me to factory reset 2nd time ordered a replacement for me and new one works properly as intended!

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Shorty1073
Community Member

Thanks Brad,

Yes I understand that. Same end result though...a dud unit.

I appreciate your reply. However, everywhere I look for help I get standard responses. On Google chat I keep getting told the doorbell doesn't record 24/7. I know that. I want it to play the videos that are events and it won't.

Then I get told I can create zones to improve battery. I know that. That's not my issue....again I just want to play event videos.

If I can't play event videos....it's just a doorbell and they are about $20.

Does anyone have this doorbell working properly?

All my issues were fixed with a replacment device. Same settings last device was dropping 30-40% in 24 hours. New one dropping 2-3%(busy household) have yet to come across the recording problem with new device too. Bought mine from Argos originally maybe if you guys did too they had a defective batch? 

Thanks @ScottC . I think I'll request a replacement too then