Nest doorbell offline

[Bakalov]

My NEST doorbell working fine on my Google Pixel phone but is offline on my wife's  iPhone how I can fix that?

No problem on her phone with other devices.

[Lance_L]

Hello Bakalov,

Thanks for reaching out to the Community. I’d be happy to help you with the Nest doorbell. Let’s check it out.

A few questions: what model of Nest doorbell do you have? Are you using Google Home or the Nest app?

Please try the steps below:

1. Check for any updates for Google Home or the Nest app in the Apple App Store.
2. Check for any iOS updates and install them if there are any.
3. Uninstall the Home or Nest app, restart the iPhone, and then reinstall the app.

Let me know how it goes.

Regards,

Lance

[Bakalov]

Hello,

I did everything you recommended and after updating the phone the application started working. Thanks a lot, I appreciate it.

[Lance_L]

Hey Bakalov,

It’s been my pleasure, and I’m delighted that this has been resolved. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

All the best,

Lance