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Nest (google) cam keeps turning off

SimVan
Community Member

My Google (Nest) cam is always wired (can operate on battery, but I choose to keep it plugged in). I want it on all the time to check the history (monitoring pet feeding) but almost every time I check in it’s turned itself off a couple of hours earlier.

 Never have that issue with any of my original Nest cameras.

10 REPLIES 10

KM1979
Community Member

My cameras do this to me ALL THE TIME!!!!! Infuriating 😡 !!! My Amazon package was stolen off the porch, and when I went to view the footage for the afternoon, CAMERA OFF. Wtf are we paying for exactly 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

SimVan
Community Member

Well, it’s still happening. I’ve had to move that camera to somewhere it’s less necessary… If there’s a fix I’d love to know what it is.

Brad
Community Specialist
Community Specialist

@SimVan

 

Do you have any schedules set up with your camera? I am wondering if there is some sort of schedule that is getting in the way. I would look into that and see just to make sure. In the meantime, restart the devices, and if needs be, Factory Reset them and try again.

 

Best regards,

Brad.

SimVan
Community Member

No schedules on this camera.

Did a factory reset. Will monitor the result over the next few days.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Simvan1
Community Member

Sorry, I tried to reply before but I somehow got locked out and couldn’t log back in… just followed your link this time 🙂

There have been no breaks in transmission since I did that factory reset… (almost ‘try turning it off and on again’ - always the best tech advice). I’d used it straight out of the box without setting any schedule or other doo-hickey so no idea what was going on.

 Now I’ll return to complaining about the crappy reviewing system of the Google Home interface compared to the ease of the original Nest app…

Thanks!

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad