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Nest not playing back

Klein5609
Community Member

Nest won't play videos back. It's been months what a waste of money

 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Klein5609 

Did this just start happening? If so, perhaps it's related to the issue reported on these two threads for Android customers:

https://www.googlenestcommunity.com/t5/Home-Automation/Google-Nest-Cams-and-Doorbell-Live-Video-Unav...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Live-Video-Not-Working-on-all-my-Nest-C...

If it's been going on a long time, here are some links on what you SHOULD see for video history with and without a Nest Aware subscription:

https://support.google.com/googlenest/answer/9681538?hl=en

https://support.google.com/googlenest/answer/9233159?hl=en

https://support.google.com/googlenest/answer/9546397?hl=en

And a couple of links of how things SHOULD work when viewing history in the Google Nest app or Google Home app:

https://support.google.com/googlenest/answer/9208447?hl=en

https://support.google.com/googlenest/answer/10904254?hl=en

Hi folks,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help here, MplsCustomer.
 

Thanks,

JT

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Klein5609 I just wanted to jump in real fast to see if you still need assistance on this. Let me know if you have any additional questions from here.

 

@Jt and @MplsCustomer thanks for your response.

 

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi Klein5609,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Best,
Emerson