Nest subscription cancel

[kerri12]

After over a year has anyone gotten the subscription issue resolved? And why on earth is there not a cancellation option? Even more ridiculous is the subscription cancellation option is as absent as the “customer service” section.  
I have a subscription by accident and need cancellation ASAP. I don’t have the right camera and new as soon as the subscription started but i am not able access the information and have not been able to get a human on the phone. How do you get person paid by google to actually solve the issue and how do you file a complaint? 

[MplsCustomer]

@kerri12 

If we go to the Subscription Management page below and select our subscription, and then right-click on the 3 dots in the circle, we get the "Cancel subscription" option shown in the screen shot below:

https://store.google.com/subscriptions

If for some reason that does not work for you, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[kerri12]

hi, thanks for the response. I don't have the 3 dots on my screen to choose the option. honestly the steps "contact us" leads to this community forum. How is it possible to get an actual human in real time to cancel this? or how do I file a complaint? 

[MplsCustomer]

@kerri12 

When you're following the steps on the "Contact us" link, do NOT click on any of the suggested Help topics on the "Resources" page.  (That leads you back to this forum, and MANY customers have been caught in that loop.)   Instead, just click on "Next step" to get to the contact options page.

I don't know why you don't have the 3 dots option on your screen; that's really odd.  Maybe it's something to do with your browser.  I happen to use Firefox.

[EmersonB]

Hi everyone,

@kerri12, thanks for reaching out here in the Community. How's it going? To know more about this issue, I’d like to confirm, is your account migrated? Have you checked the email address signed in to your Nest app? Check if it's the same email address you're using with your Google Home app and when you check your Google Store account.

Give these steps a try if you purchased your subscription through Google Store:

1. Go to the Google Store Subscription management page.
2. Sign in with Google.
3. On the “Subscriptions” page, select the subscription you’d like to cancel.
4. On the right, select More Cancel subscription.
5. To complete the cancellation, select Cancel subscription.

Just a reminder when you already purchased a Nest Aware (2nd Gen) subscription and you cancel it, the subscription will still be there and will cover your devices for the whole month or whichever terms you selected. You’ll cancel it to avoid the auto renew process.

If you still want to reach our support team you may contact them through our Contact Us webpage. 

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[decosier]

I am moving in 2 days and have spent 3 hours trying to cancel my subscription.  When I do as you suggest and click on subscriptions, there are  no 3 dots or errors, just the option to subscribe to Nest aware.  I'm in an endless loop to nowhere.  The buyer should be able to use my doorbell and thermostat. What am I supposed to do?

[MplsCustomer]

@decosier 

It sounds like you were not logged onto Google when you went to the link suggested by @EmersonB .

If you're logged onto Google, you'll see YOUR subscription and you can click on it.

[EmersonB]

Hi decosier,

Thanks for reaching out here in the Community. To confirm, do you still remember how you subscribed? Do you have the 1st gen Nest Aware? If so, try logging in your correct email address to the https://goo.gle/38vlUUl and manage your Nest Aware subscription to cancel it.

Looking forward to your response.

Best,

Emerson