06-01-2022 08:26 AM
I have merged my Nest and Google accounts recently and now I no longer have access to my Nest aware subscription. I’m paid up for the year but now it’s gone. Please help
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06-09-2022 08:14 AM
I was able to contact the Nest Support team : 1-855-469-6378 option 4
They explained that when I merged my Nest account with google it canceled my old subscription and a refund was credited to my bank. I then resubscribed with Nest Aware through google. The Nest Aware subscription is much cheaper.
06-06-2022 08:31 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Best Regards,
Brad.
06-06-2022 08:35 AM
Yes
06-06-2022 08:38 AM
Hey there,
Did you make sure that you merged the correct account that has the Nest Aware subscription on?
Best regards,
Brad
06-06-2022 08:43 AM
Yes. I used the nest application and followed the instructions provided
06-06-2022 08:46 AM
Check here for a link on how to manage your subscription.
Please let me know if you need further assistance.
Best Regards,
Brad
06-09-2022 08:14 AM
I was able to contact the Nest Support team : 1-855-469-6378 option 4
They explained that when I merged my Nest account with google it canceled my old subscription and a refund was credited to my bank. I then resubscribed with Nest Aware through google. The Nest Aware subscription is much cheaper.
06-09-2022 08:18 AM
Hey folks,
I am happy to hear that you were able to find a resolution! I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad