Overcharged for Nest Aware Plus upgrade

[DConnelly]

Flatmate has been overcharged for an upgrade. Contacted customer care and escalated it 3 seperate times, each time saying they are correct. Stop stealling from us and fix your billing system.

 

 

 

 

[nerys]

Hi DConnelly,

Thanks for posting in the community!

I do apologize for everything you went through. It sounds frustrating that you are overcharging and that you contacted support to fix it, but that this situation is not solved.

Can you please provide me with the IDs of the interaction you had with support? 

Please let me know if you have any questions in the meantime.

Best regards,

Nery.