Paying for Nest Aware but not getting features in app

[JoePawluk]

I have had a nest aware subscription for nearly two months now and the features are not enabled in the app. The subscription is active and the cameras are on my account. Is there something i need to do in order to activate it? I have reset the camera already but still no aware. 

[MplsCustomer]

@JoePawluk 

I'm not sure what you mean by "the features [of Nest Aware] are not enabled in the app. You don't indicate which cameras you have or which app you have, so:

Here are Google Nest's instructions for viewing video history in the Google Nest app:

https://support.google.com/googlenest/answer/9208447

Here are Google Nest's instructions for viewing video history in the Google Home app:

https://support.google.com/googlenest/answer/10904254

Your Nest Aware subscription has to be in the same Google Nest "home/structure" as your cameras. You can check the "home" by going to this link and clicking on your subscription:

https://store.google.com/subscriptions

You can also check your subscription by going to Settings | Nest Aware in either the Google Nest app or the Google Home app.

Lastly, in the Google Nest app, "Video recording" has to be enabled under Settings, and in the Google Home app, the appropriate Nest Aware option has to be selected under Settings | Video | Video history.

[zoeuvre]

Hi folks,

@JoePawluk, thanks for reaching out, and I'm sorry for the late response. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[Qysses]

Hi! I'm having the same issue, I think. I am familiar with the app and how to access Aware features. I have used Aware before with this same camera/profile, and simply cancelled the subscription a few months ago and made no other changes. Having resubscribed yesterday, the Aware features have not activated in the app so I am still unable to use them although I have paid for my subscription. Are there additional steps to activate the features beyond simply resubscribing?

[EdmondB]

Hey everyone, 
 

@Qysses, please confirm if you have an active Nest Aware Subscription in your Google Nest Account. Here are the steps:
 

1. Go to https://goo.gle/2NXcnMq.
2. Tap on the profile icon on the right side corner (make sure it's the same email address on the Nest or Google Home App),
3. Select Subscription. 
 

It will show the same name of the home structure on the Nest or Google Home App with the Nest Aware plan that you purchased. Let me know if you see the same home structure name.
 

I look forward to your response.
 

Best,
Edmond

[EdmondB]

Hi there,

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Regards,
Edmond

[Qysses]

This solved my problem. Thanks @EdmondB !

[EdmondB]

Hello there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[EdmondB]

Hey everyone,
 

@Qysses, I'm glad to hear that. I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
 

Thanks,
Edmond