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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Purchased Nest Aware on the Wrong Account

Like many others apparently, I clicked the link to purchase nest aware on my 'household' account and then on the Google store it logged into my 'personal' account, causing me to unknowingly purchase nest aware on the wrong account. I reached out to N...

Stop away notifications when someone is home

Consider this scenario:2 people live at my house, both have the Google Home app, with presence sensing enabled for both users. We have 2 cameras and keep them on 24/7.Problem I'm trying to solve:When 1 person leaves home, that person gets away notifi...

vorathe by • Community Member
  • 2654 Views
  • 9 replies
  • 0 kudos

Facial Recognition

please add the ability to move images identified by "Aware" out of the wrong identified person to another person or create a new person. currently one can only delete.

udenk by • Community Member
  • 1337 Views
  • 6 replies
  • 0 kudos

Won't stay signed in

Nest requests sign in several times per day ever since I migrated to Google. I'm continually asked to upgrade to Nest Aware before allowing me to sign into Nest

4789 by • Community Member
  • 1114 Views
  • 2 replies
  • 1 kudos

Resolved! Max number of cameras on Nest Aware

Greetings! When I signed us for Nest Aware awhile back, the number of devices allowed was 10 per account. I seem to recall reading somewhere recently that the number allowed now is unlimited. Can anyone tell me if it's still 10 per account, or is it ...

Audio NOT WORKING

This week, Nest must have done an upgrade because my camera buttons have changed. Since the upgrade, I have live audio, but my history audio is gone. This is a HUGE problem!!!!! I have done every check that is suggested in HELP. I cannot get the reco...

Minoucat61 by • Community Member
  • 1091 Views
  • 2 replies
  • 0 kudos

Nest Aware not working

Nest Aware says I’m am currently in a free trial period. This is an old camera I’m reusing again after two years of no use. I used to pay for Nest Aware and am trying to subscribe again. However there is no option to subscribe fully. It states I have...

Wgf102 by • Community Member
  • 1062 Views
  • 4 replies
  • 0 kudos
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