Payment issue

[Montakhabi1]

Good morning
Trying to renew my subscription, but I will get kicked out when I submit my payment, however tried to have the new Credit card but the end it give me an arrow system. Can you please help me out to enroll again thank you.

[luciaaa]

Hi, @Montakhabi1,

Thank you so much for reaching out to the community. I’m truly sorry you are having trouble renewing the subscription. I’m happy to assist you.

To receive further assistance for your subscription request, please fill out this form with all the necessary information. Once you've completed it, please let me know. Someone from my team will contact you shortly to help.

Best regards,

Ana

[luciaaa]

Hi, @Montakhabi1,

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Best regards,

Ana