Problem connecting to cloud???

[Volojin]

Hello all, I recently got a google nest and I originally set it up fine and got everything connected then it logged me out out of no where and when I tried to sign back in I had the problem “Problem connecting to cloud, please try again later” I saw a discussion about this more than a month ago with my same exact issue and no resolve. When will this be fixed because if it’s not going to be soon I'm returning it and never using a google product again. This is absolutely ridiculous that it takes over a month to fix a bug.

[bloomtown]

I'm also having this problem and have been for a couple weeks.

Google, can you clarify when this will be fixed?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Volojin · Accepted solution]

Sorry for late reply on my end to but I ended up returning the one that was giving me problems and I got a new one and haven’t had a problem with it. 

[Brad]

Hey @Volojin

I am happy to hear that the replacement worked for you! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.