Reassign Nest Aware Subscription (and payment method) to different Google account

[teejay12]

I have a Nest Aware subscription that was set up under an unused Google account that I wish to remove.  I have since added my primary Google account to the Home and both accounts are assigned as Managers - I can see how to delete the unwanted account.  However, the subscription is assigned to the account I want to terminate.  Is anyone aware of a way that I can reassign the subscription to my primary Google account which I want to assume full ownership and payment responsibility for this service?  I don't know what will happen when a subscription is attached to an account that is deleted.  Is my only option to delete the devices from the unwanted account and set them up as devices under a new account with my primary Google account?  I assume this means I will have to start a new subscription and I'll be paying twice for service during this unexpired period of my original subscription.  Having no luck getting a support person to talk to at Google.

[David_K]

As far as I'm aware there's no way to transfer the subscription. I'm not sure how many devices you have, but could you not factory reset your devices and set them up using the account that has your subscription?

[teejay12]

Thank you David.  The devices are on the account with the subscription.  I want to abandon that that account.  But your guidance on how to reset the devices for a reassignment is helpful.  I did not know that is how one would do it.  I wonder if I can cancel the subscription now, let it run to term renewal and move the devices to new account at that time.

[virnab]

Hi teejay12,

Thanks for posting in the community.

I understand you're concerned about removing an unused Google account associated with your Nest Aware subscription and transferring the subscription to your primary Google account. Don't worry, I can help you with that.

My team would like to gather more details about this situation. Please take a moment to fill out this form, Be sure to include the community  thread and the user name. We'll provide tailored assistance via email.

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Best regards,
Virna