12-28-2021 02:41 PM
My nest guard a0024 has been sending a notification every few months to my phone saying to replace my nest guard but when I click on the notification, it disappears and I cannot find any issues via the app or hardware. Another month or two passes and the notification comes up again. How do I either debug the issue or replace the device?
03-23-2022 11:05 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
03-25-2022 06:33 PM
yes. i am still getting this notification with no apparent pattern regularly.
03-28-2022 08:48 AM
I am afraid because this product is discontinued, I am not sure a replacement would be possible. Have you tried to Factory Reset the device? That may clear out this message you are seeing.
Best regards,
Brad.
03-29-2022 08:27 PM
no
03-30-2022 08:15 AM
Here is an article that will walk you through how to Factory Reset your Nest Guard. Please give it a try and see if your issue is resolved.
Best regards,
Brad.
04-14-2022 08:45 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
04-14-2022 07:23 PM
i mean, i'm still getting this warning intermittently after FDR and you said that there is nothing to be done about it, so i guess no?
04-21-2022 08:32 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.