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Replace Nest guard notification. Cannot find any problems

heartRobotic
Community Member

My nest guard  a0024 has been sending a notification every few months to my phone saying to replace my nest guard but when I click on the notification, it disappears and I cannot find any issues via the app or hardware. Another month or two passes and the notification comes up again. How do I either debug the issue or replace the device? 

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8 REPLIES 8

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

heartRobotic
Community Member

yes. i am still getting this notification with no apparent pattern regularly. 

Brad
Community Specialist
Community Specialist

@heartRobotic

 

I am afraid because this product is discontinued, I am not sure a replacement would be possible. Have you tried to Factory Reset the device? That may clear out this message you are seeing.

 

Best regards,

Brad.

no

Brad
Community Specialist
Community Specialist

@heartRobotic

 

Here is an article that will walk you through how to Factory Reset your Nest Guard. Please give it a try and see if your issue is resolved.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

heartRobotic
Community Member

i mean, i'm still getting this warning intermittently after FDR and you said that there is nothing to be done about it, so i guess no?

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.