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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Double billed

I have been billed twice for over a year. I migrated to a nest aware subscription but the legacy subscription incorrectly didn't get cancelled. It looks like this is a common issue from looking in the forums. I've contacted nest aware support and the...

thebignev by • Community Member
  • 2194 Views
  • 8 replies
  • 5 kudos

Video Playback Problem

I have 2 legacy Nest cameras, 3 newer Nest indoor cameras, 2 outdoor battery Nest cameras, a Nest doorbell, Google mesh wifi, and a Yale door lock. I also have a Nest Aware Plus subscription. It is maddening that I can only see video 24/7 recording a...

GoGi by • Community Member
  • 733 Views
  • 3 replies
  • 1 kudos

Cancel Nest Subscription

I have been trying to cancel my Nest subscription since December. Something changed from Nest to Google, rendering me unable to login or even create a new account. One of my cameras quit working and I switched to a different brand throughout my house...

jjbranco by • Community Member
  • 3498 Views
  • 10 replies
  • 5 kudos

Resolved! nest camera: can't turn on familiar face detection

We have a new Nest Camera (battery). We signed up for Nest Aware. In Google home settings, the Nest Aware section says "no compatible device found". The "learn more" link sends us on a wild goose chase with no answers. We do not live in Illinois. Can...

pweil2 by • Community Member
  • 3307 Views
  • 19 replies
  • 0 kudos

Nest cam 1st gen wired

I have 2 wired indoor 1st gen camera and they both stop working all a sudden... no light or anything works out of the blue.. I use different cords long with the original and nothing but it gets super hot... was wondering if you guys can help

Jme213 by • Community Member
  • 730 Views
  • 2 replies
  • 0 kudos
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