Sign in trouble

[Shabangas]

I had this nest cam for a couple of years now. Although it is still functioning perfectly, I haven’t used it in a while and forgot my password. Also, in between time, I changed my number. Now I would like to use it again and to confirm my identity they need to send me a code but to my old number. I don’t remember the password so I’m trying to reset it but AGAIN the code confirmation is going to my old number. HELPPPPPPP!!!!!!

[janthadeus]

Hi Shabangas,

I’m sorry you’re having trouble accessing your Nest account. Once you set up a Nest account and you opted for the two factor authentication, it’ll be sent to your phone number. In any case you update your phone number, you’ll also need to update your phone number on your Nest account. It’s unique per phone number. Otherwise, you’ll have to create a new account and start fresh.

Here are the steps you can try:
 

• Try to contact your mobile service provider to move your old phone number to your new phone number so you can receive 2-step verification codes there.
• If you have family members, have them remove your devices from your account so you can add them when you set up a new account.

Keep me posted.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT