01-16-2023 03:29 PM
Trying to download video clip. I've followed the instructions to go to history, and events which is where there is supposed to be a download button at the top.
01-17-2023 01:08 PM
this is only a PAID feature. otherwise you can't download. google is awful.
01-21-2023 04:07 PM
Hi Rozdavis1956,
Thanks for sharing the screenshot with us. Let’s check this out — a few questions: do you have a Nest Aware subscription? When did the issue start? Also, what’s the make and model of your device?
Follow the steps below to create and download a video clip:
Let me know how it goes.
Thanks,
JT
01-22-2023 02:36 AM
Thank you. Yes I have Nest aware. That worked. I didn't realize NEW CLIP would actually create a clip to add to my nest account. I guess to my nest aware.
01-23-2023 02:27 PM
Hey there,
Woohoo! Sounds great! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
JT