Thanks for sharing the screenshot with us. Let’s check this out — a few questions: do you have a Nest Aware subscription? When did the issue start? Also, what’s the make and model of your device?
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Woohoo! Sounds great! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.