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So Frustrating! Can't save clips!

LilJ
Community Member

Every since Nest merged with Google I can not save video clips! I can look back at clips but can not save them for future use. I must be able to do this like I have been able to in the past or I have no need for them anymore. I have made post on here before and am told to turn the cameras off and on and check my router, all of the normal stuff but none of that works. Can support please email me so that I can reply to their email and not have to get on here to make a post every time? I need to be able to communicate other than on here. Thank you.

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If you want to contact Nest support you would do so through the support portal at https://support.google.com/googlenest/gethelp?hl=en

Jeff
Community Specialist
Community Specialist

Hi, LilJ.
I just wanted to check in real fast to see if you saw Ashepherdson's reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks