Solved: Purchased Nest Aware, but not working

[walkedl]

Moderator edit: Subject updated for clarity and findability.

Long time Nest user...    I had a lapse in subscription for several months during a transition to a new home.   Got things setup and successfully purchased the Nest Aware, but it doesn't seem to record with any of the cameras.... continues to want to sell me Nest Aware.    I see that is a common issue, but not seen a solution.   Please help.

[MplsCustomer]

@walkedl 

Is your Nest Aware subscription for the same Google Nest "home/structure" as your cameras? You can check the "home/structure" by going to the page below and clicking on your subscription:

https://store.google.com/subscriptions

[walkedl]

good suggestion!   I just went in and looked and it is correct.  However, I now see a message under the subscription:  Subscription activation in progress, please allow 24 to 48 hours to complete .

that is pretty frustrating. Given I got a message that said my subscription was now active and things would begin to work immediately.   

[Lance_L]

Hey everyone,

@walkedl, thanks for reaching out to the Community. I’m sorry to hear that your Nest Aware subscription isn’t working. Don’t worry; help’s here. 

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate your help, MplsCustomer.

Best,

Lance

[walkedl · Accepted solution]

Update:... Everything started working normally the following day.   I also saw my credit card get charged about the same time it all started working.   So despite the message you receive when you sign up, your subscription doesn't really start for 24-28 hours afterwards until they process the order.  Seems ridiculously long in these days of instant subscriptions.   Hope this helps others...

[Lance_L]

Hi everyone,

@walkedl, thanks for keeping us in the loop. I’m glad to hear that this has been resolved and I appreciate you sharing the resolution with the Community.

Reach out if you have other questions so we can take a look, or visit our Help Center for handy guides on how to fix a problem with Nest cameras and doorbells.

Cheers,

Lance