08-26-2022 01:06 AM
Have just had an email from Nest saying they have not received my subscription in last 60. Days.
In my account it shows I am paid up until June 2023 at a cost of £50.
How do I contact nest?
08-26-2022 01:14 AM
Hi James1752,
Please use the form within the link below to speak with a Google representative.
Get help:
https://support.google.com/googlenest/gethelp
08-26-2022 06:56 AM
Just a heads up that the Nest Aware premium care is only currently available for US customers. You can check this by looking at the help center page through a VPN.
As I'm a UK user I only see that section when using a US VPN.
08-26-2022 07:03 AM
Thank you for clarifying that Nest Aware Premium Care is only available currently for U.S. customers. The "What you get with a Nest Aware subscription" page doesn't indicate that.
08-26-2022 06:43 AM
For Nest Aware issues, if you go to this page and select the "Contact us" link under "Nest Aware Premier Care", you're supposed to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." It takes you to a URL that says "premierhelpcontact".
08-29-2022 12:56 AM
Thank you for the help. Problem solved
08-29-2022 08:56 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you for your help, @Cathal_S!
Best regard,
Brad
08-30-2022 09:01 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad