Nest Aware Subscription

[ShelbyB]

I paid for the Nest Aware yearly subscription, which I received a confirmation email that it was paid, but my camera is not storing the videos and I cannot go back to review videos like I should be able to. I have confirmed that the Google account for the camera is the same account I purchased the subscription with. The confirmation email shows that the subscription started Aug. 11, 2022 and my camera/the Nest App is not allowing me to see all the video. Please help. 

[MplsCustomer]

@ShelbyB 

A few suggestions from just another Google Nest customer. You can view basic info on your Nest Aware subscription here:
https://store.google.com/subscriptions?hl=en-US

A Nest Aware subscription applies to one "home"/"structure" in the Google Nest app / Google Home app.  Your history starts with when you purchased the subscription.

If you go to Settings for your Google Nest camera(s) in the Google Nest app and select "Nest Aware", it should say either "Active: Nest Aware" or "Active: Nest Aware Plus", depending on your subscription level.

If you go to your camera in the Google Nest app, you should see a list of events in your history--below the live camera view, and if you turn your phone into landscape mode, you should see a scrollable timeline for your history on the right.

If none of this works, Google Nest has supposedly introduced "Nest Aware Premier Care". Go to this "What you get with a Nest Aware subscription" link:
https://support.google.com/googlenest/answer/9233159

Under "Nest Aware" Premier Care", select the "Contact us" link to send you to the premier care link:
https://support.google.com/googlenest/gethelp?&utm_term=premierhelpcontact

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. I am afraid that when it comes to billing inquiries, it's best for you to reach out to Support, or manage your subscription in the store. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, have you had the chance to reach out to Support about this concern?

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad