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Subscription issues

Kymbo
Community Member

Despite paying for each month of $18 my subscription according to google has been cancelled. I was told I only signed up for a 30 day trial. I have no recorded history or announcements of people coming and going.  I need this issue fixed ASAP

4 REPLIES 4

Lois_R
Community Member

This happened to me also.  They took my annual fee a month ago and my account was "expired" on Wednesday. 

I think it happens because your Google Home i.e. the configuration was linked to the Trial subscription not to the one you paid. I have the same problem. 

The problem has happened many times and both their support and the users are spending a lot of time and frustration on it. Something's irrational in this picture.

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.