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Subscription paid for but no videos are showing

Dnsb0226225
Community Member

‎10-23-2024 12:56 PM

Hello i paid for my subscription on October 10th but I am not able to receive the video recordings

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Guarcax
Community Specialist
Community Specialist

‎10-26-2024 01:44 PM

Hi @Dnsb0226225!

 

Thanks for posting in the community. 
I’m sorry for the inconvenience that you’ve been experiencing with your subscription. I understand that you just bought the subscription some weeks ago but still not receiving any video recorded. No worries, I’m happy to help you find a solution.

 

In order to better understand the situation, I need some extra information. Here are some steps for you:

  • What type of subscription do you have?
  • The account under the Google Home app is the same one that you used to buy the subscription?
  • Is this issue happening in all of your cameras?
  • What troubleshooting steps have you taken?

 

In the meantime, you can try the next steps:

  • Go to the Google Store.
  • Verify that the account under the Google Store and the Google Home app is the same.
  • Verify if the subscription is attached to the correct home structure.
    • You can check the name of the home structure on the Google Home app under the Favorites tab.

 

I’ll be waiting for your response.

 

Regards,

 

Daniel.

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