@cadiaquasha1
You could try contacting Support (below); according to Google Nest (under "Nest Aware Premier Care" here https://support.google.com/googlenest/answer/13315909?hl=en&sjid=9160015303498404680-NC#zippy=%2Cnes...), "All Nest Aware customers receive 24/7 Customer Care.")
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
