Subscriptions

[T1mJD]

I have had my account stopped due to non payment. I had no warning that I can see. Under case no 2-3391000032890 last year we thought we had sent up an automatic subscription renewal agreement. So why has this happened?

[MplsCustomer]

@T1mJD 

You could try using the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our Nest Aware Care Premier team? If so, how did it go?

I appreciate your help here, MplsCustomer.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

JT