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Subscriptions

T1mJD
Community Member

I have had my account stopped due to non payment. I had no warning that I can see. Under case no 2-3391000032890 last year we thought we had sent up an automatic subscription renewal agreement. So why has this happened?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@T1mJD 

You could try using the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Checking in — were you able to speak to our Nest Aware Care Premier team? If so, how did it go?

 

I appreciate your help here, MplsCustomer.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for chiming in, Archie.

 

Best,

JT