Switching from the old $600 plan to Aware Plus

[HudsonBeach]

Hi, chat support has not been able to answer this clearly and the nest number doesn't seem to be active anymore.

We were just billed $600 a week ago for the old 3+ camera plan, we want to switch to the $120 Aware Plus plan.. What I am trying to figure out is will we be able to get a refund of the 600 and pay the 120, or can they apply a portion of the 600 to the new amount and we get the rest back?

Are we down $720 if we upgrade now?

[MplsCustomer]

@HudsonBeach 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if there’s anything else.
 

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey HudsonBeach,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie