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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest tag cannot be assigned to one of my home members

I am unable to assign a Nest tag to one of my existing home members. When I try to set it up by selecting Settings/Add Product/Continue without scanning/Nest Secure/Nest Tag and then entering the 6-digit key, I get the list of home members. Then when...

Hafstang by • Community Member
  • 1693 Views
  • 5 replies
  • 0 kudos

Resolved! Nest aware and existing cameras not showing on app

Hi,I have had two newer nest cameras that I can see on my google home app. i added nest aware to be able to view past history etc. The problem is that I cannot see any history since I added the Aware. Anyone have any ideas or know how to call someone...

JohnS1024 by • Community Member
  • 1888 Views
  • 6 replies
  • 0 kudos

Nest indoor cameras

My nest indoor cameras began with the aware feature going down then in about 1week time the entire system became inactive. Cannot re-activate. I do get emails from techs on this but they have no return address so I’m unable to contact them direct.Thi...

Jeffra by • Community Member
  • 3552 Views
  • 13 replies
  • 0 kudos

Pay with Maestro

Hi, I want to purchase the Nest Aware Subscription, but I can only pay with a creditcard. Is it possible to add Maestro to the payment options? I do not have a credit card (I live in Belgium, credit cards are usually not the norm here). ThanksJerre

jerre by • Community Member
  • 2254 Views
  • 9 replies
  • 0 kudos

No way to save CVR footage

After talking with support for an hour, I was told there is no way to view CVR history unless you swipe to scrub the video feed until you get to the exact time you want to view. I was also told there is no way to download the CVR footage, unless ther...

No CVR history

I have two wired indoor gen 2 nest cams that I purchased this week. I purchased a nest aware plus subscription for the year. This is so could get the 24/7 CVR.In the Google home app, when I click on history, nothing displays in the timeline. When I c...

Nest wired doorbell and samsung phone

Nest wired doorbell isn't working with my Samsung Galaxy S22 phone. When someone rings my Nest wired doorbell, it is garbled, echoey, and there is constant feedback. I can hear and see normal things with the camera but as soon as someone rings the be...

rockycez by • Community Member
  • 1113 Views
  • 3 replies
  • 0 kudos
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