I can’t access immediate videos of recent activities

[Frances1]

I need help in fixing an issue with wired doorbell that records and only shows still picture of the video recording that took. Is this a way for google to force a subscription? If so this is misleading and fraud.  

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Best Regards,

Brad

[janthadeus]

Hi Frances1,

Just checking in to see if the steps shared by Brad helps. If you have other questions and concerns, feel free to let me know.

Regards,
JT

[Frances1]

What Brad is suggesting is to suscribe to the monthly paid service. That’s not a solution 

[janthadeus]

Hi Frances1,

Your Nest Hello doorbell(wired) is good for camera live viewing, however without an active Nest Aware subscription your camera can only record 3 hours of snapshots and basic motion detection. If you'd like to get the 24/7 video history and maximize its features you may sign up for your Nest Aware subscription. Please take a look at this article to know more about the Nest Aware features for your benefits.

Cheers,

JT

[janthadeus]

Hi Frances1,

Checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

JT