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Renewing Nest Aware issue

aaoops
Community Member

I have been trying to renew my Nest Aware subscription. I already had a payment method saved, which worked last year. It's giving me an error message regarding my payment method. After calling they finally said they would have to send me an email so that I could verify my identity/payment method.  The email wanted me to upload an image of my credit card and photo ID. Which I will NOT do.  -some background on that--- I had tried adding an alternate form of payment (a different credit card). When I did that I immediately had fraudulent charges on the card and I don't use that card for anything else. And I've had issues before with my google account and google pay, so I am NOT uploading anything else. 

I've since been on the phone again with someone and after about 15-20 minutes they said they can not help me and referred me to yet another department. 

When I called this 3rd person (not a person - an automated message) it had me go to a website to verify identity, asked me to click 'yes' on the page but there was no options to click anything. It basically said everything is ok-???

So, now I don't know who to call or contact. 

I guess they want me to NOT RENEW AND LEAVE BAD REVIEWS FOR CUSTOMER SERVICE. 

If I can't get this resolved, I guess I will find another surveillance company / other cameras, etc. to monitor my home.  

Someone help!

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi aaoops,

 

I'm sorry that you have to go through this, as a customer myself I know where you're coming from. I appreciate you for trying to update your payment method to renew your Nest Aware subscription. If you have the new Nest Aware Base or new Nest Aware plus plan. You may reach our Google Store support team to help you further.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi aaoops,

Checking in to see if you still need help with this. I'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,
JT

janthadeus
Community Specialist
Community Specialist

Hi there,

I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Regards,
JT