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Renewed subscription, all history is lost.

Usernames111
Community Member
how do I get my history back after renewing subscription.
I wasnt even warned in time.
3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi Usernames111,

 

I'm sorry to know that you lost your video history after renewing your Nest Aware subscription. Let get this sorted — a few questions: 

 

Were you on a free trial when you signed up for your paid Nest Aware subscription?

Was your subscription canceled because of a payment issue?

Did you sign up for a whole new subscription?

 

Looking forward for your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again, checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

JT